Frequently Asked Questions
Can't find your question? Get in touch with us using our contact us page.
When Will I Receive My Order?
We operate on 5 day delivery service. All orders require a processing time of 24 hours to ensure that your orders are prepared with the utmost care and attention. You will receive an email with order tracking within 24 hours of placing your order 😀
How Do I Set Up My Lights?
All of our Lights come with Instruction Manuals and Components for simple set up.
What If My Order Is Damaged?
We have a 30-day return policy which to return your product. We will notify you once we’ve received and inspected your return, and let you know when your refund is approved. When approved, you’ll be automatically refunded on your original payment method within 15 business days.
What about Returns?
We offer a 30-day returns policy. To start a return, contact us at support@thelightstudio.co.uk
Are All My lights Screwless And Wireless?
Yes, all our lights are easily mountable with adhesive and are USB chargeable, so no need for screws or wires.
